Privacy Policy

This Privacy Policy sets out how MiX Telematics Africa (Pty) Ltd. (“MiX Telematics”) uses and protects any information that you give Matrix a brand of MiX Telematics when you use this website, mobile applications or other MiX services. MiX Telematics is committed to ensuring that your privacy is protected. MiX Telematics may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 November 2014.

Applicability

This Privacy Policy applies to all personal information and other information collected and controlled by MiX Telematics or its service providers from you or about you when you a) access this website or use MIX Telematics services or applications (including mobile applications). The MiX Telematics website may contain links to or from other sites (“linked sites”), including sites maintained by MiX Telematics but which are not governed by this Privacy Policy. Accordingly, MiX Telematics is in no way responsible for the content or the privacy and security policies employed by linked sites. Certain services are linked with those linked sites, some which offer you the option to share with both MiX Telematics and the third party personal data you provide. However, MiX Telematics will not share your personal information with those linked sites unless you make that choice.

What information do we collect

When you register on the MiX Telematics website or use our applications, certain information will be collected about you in order to provide you with the services you have requested. We may collect the, including but not limited to, name and job title, company name, contact information including email address, demographic information such as postcode, preferences and interest and other information relevant to customer surveys and/or offers. In addition, through the use of our applications and services, we may collect your company ID number, vehicle information, location, speed and driver status.

www.matrix.co.za collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. www.matrix.co.za‘s purpose in collecting non-personally identifying information is to better understand how www.matrix.co.za. Visitors use its website. From time to time, www.matrix.co.za may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

www.matrix.co.za also collects potentially personally-identifying information that is collected by Google Analytics. The analytics feature www.matrix.co.za as implemented is based on Display Advertising (e.g., Remarketing, Google Display Network Impression Reporting, the Double-click Campaign Manager integration, or Google Analytics Demographics and Interest Reporting). Visitors can opt-out of Google Analytics for Display Advertising and customer Display Network ads using Ad Settings.

www.matrix.co.za will not facilitate the merging of personally-identifiable information with non-personally identifiable information previously collected from Google Display Advertising features that is based on the Double-click cookie unless www.matrix.co.za has robust notice of, and the user’s prior affirmative (i.e., opt-in) consent to, that merger. www.matrix.co.za also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users. www.matrix.co.za only discloses logged in user IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

At any time, visitors may choose to opt-out of Google Analytics tracking with the Google Analytics opt-out browser add-on.

www.matrix.co.za uses the Google Analytics Demographics and Interest Reporting feature to identify trends in the usage of its website which may be published in reports for internal use.

What we do with the information we gather

Information provided to MiX Telematics may be used for the purposes of providing you with the requested services and information. MiX Telematics owns the information that is collected through our services and applications in its aggregate and anonymised form and we reserve the right to use such aggregate, anonymised information without restriction. MiX Telematics may use this information to improve our website, applications and services; to periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided; to fulfil any other purpose for which you provide the information

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. MiX Telematics will not share your personal information with third parties except in responding to your requests for products or services. Your permission will be requested when you submit your information.

MiX Telematics may partner with other organizations who may provide you with the services requested through the MiX Telematics website or applications. These partner organisations are required to keep confidential the information received on behalf of MiX Telematics and may not use it for any purpose other than to carry out the services they are performing for MiX Telematics. MiX Telematics will not share personal information with any other third parties without your permission, unless required by law enforcement action, subpoena, or local law.

Security

We are committed to ensuring that your information is secure and shall take all reasonable measures to protect the information you provide us. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Information collected using cookies and other tools

MiX Telematics may collect and store information automatically as you browse our website or use our applications through the use of cookies, log files, web beacons or other electronic tools. This information may include your internet domain, web browser, pages or files visited and time spent on each page which helps us analyse data about web page traffic and/or mobile application and improve our website in order to tailor it to your needs

What is a cookie

A cookie is a small file which asks permission to be placed on your computer’s hard drive or mobile device. Cookies help us provide you with a better website or application, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. For more information on cookies, please see: www.allaboutcookies.org.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Transfer of your information to other countries

In accordance with applicable law, personal and other information covered may be transferred to, and processed and stored in, the European Union, the United States, Australia or any other country in which MiX Telematics maintains facilities. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy, even when your information is processed in a country which permits a level of data privacy that is lower than that required by the European Union or under the Safe Harbor, for example. By submitting your personal information to MiX Telematics, you acknowledge that such information may be transferred to other countries.

Children

MiX Telematics does not knowingly collect personally identifiable information from children under the age of sixteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Controlling your personal information

You may choose to opt out of marketing or similar messages by opting out of receiving such messages by following the opt-out procedure in the message or you may contact info@mixtelematics.com. MiX Telematics will try to keep your personal information accurate. You may request details of personal information which we hold about you and request for it to be corrected. If you would like a copy of the information held on you please email us info@mixtelematics.com .

Changes to this policy

Please note that this policy is subject to change at any time. Any such changes will be posted on this page. You are encouraged to review this Privacy Policy at the inception of each session.

Acceptance of policy

By using this website or application, or otherwise providing your personal information to MiX Telematics, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use the MiX Telematics website or application or provide any personal information to MiX Telematics.

Contacting Us

Tel: +27 (0)11 654 8000 info@mixtelematics.com
Postal address: PO Box 12326, Vorna Valley, 1686, South Africa.
Physical address: Waterfall Business Park, Bekker Road, Vorna Valley, 1686, South Africa