• Roadside & Medical
    Assist

Available with:

Feature Details

Being stuck next to the road can be a stressful experience, especially if you are alone. Receiving assistance can be a challenge, especially if you are not sure exactly where you are.

Matrix has made it easy to get the help you need, when you need it. Alert the Matrix control room of your situation by pressing your panic button remote or by calling the control room phone number, which is available with one-touch dialling from your Matrix app. Trained personnel will assess your situation and send the necessary assistance to your exact location using GPS.

Below is a table of benefits provided to all MX3 customers should a vehicle roadside emergency arise.

ROADSIDE ASSISTANCEBENEFIT/LIMIT
Flat tyreCall-out + 1 Hour Labour
Flat batteryCall-out + 1 Hour Labour
Keys locked in vehicleCall-out + 1 Hour Labour
Run out of fuelCall-out (Fuel for members account)
Towing costsR500.00
Outside a radius of 1km from homePer Incident
Hotel accommodation, car rental or taxiR500.00
Safe storageR500.00
Repatriation of vehicleR1 000.00
Maximum benefit payable per vehicle per annumR5 000.00