Matrix Vehicle Tracking & Device FAQs
We've created a FAQ section to assist our customers with the most commonly asked questions. Please click on a question below to view the answer.
If your question has not been answered below, please call 011 654 8090 or email firstname.lastname@example.org and we will gladly assist you with your query.
How do I get an insurance certificate?
How often should I test my Matrix tracking device?
What do I do if my vehicle is stolen/hijacked?
How do I change my password or personal details?
How do I register for Internet tracking & Tax Logbook?
What do I do when my vehicle goes for a service/repairs?
What do I do if my unit is not responding optimally?
Where can I find Matrix’s T&C’s?
How do I report a stolen or hijacked vehicle?*
What should I do if I am hijacked?*
Are early termination fees applicable?