Matrix Vehicle Tracking & Device FAQs

We've created a FAQ section to assist our customers with the most commonly asked questions. Please click on a question below to view the answer.
If your question has not been answered below, please call 011 654 8090 or email and we will gladly assist you with your query.

How do I get an insurance certificate?
How often should I test my Matrix tracking device?
What do I do if my vehicle is stolen/hijacked?
How do I change my password or personal details?
How do I register for Internet tracking & Tax Logbook?
What do I do when my vehicle goes for a service/repairs?
What do I do if my unit is not responding optimally?
Where can I find Matrix’s T&C’s?
How do I report a stolen or hijacked vehicle?*
What should I do if I am hijacked?*
Are early termination fees applicable?