Matrix Vehicle Tracking & Device FAQs

There are two ways to generate an insurance certificate:

The first method is by logging onto the Internet tracking site.
Step 1: Log in to the Internet Tracking site using your logon name and password that is available from Customer Care on 011 654 8090.
Step 2: Click on the “Manage” tab and select insurance certificate.
Step3: From the drop down list select the vehicle registration you would like an insurance certificate for.
Step 4: Enter the email address you would like the certificate sent to and click “Send certificate”. The certificate will now be sent to your mailbox.

The second method is to simply contact Matrix:
STEP 1: Call Matrix on 011 654 8090.
STEP 2: The operator will verify your identity in the relevant manner
STEP 3: Once your identity has been verified, the operator will generate and send you your insurance certificate.

Tracking devices must be tested at least once a month. You can only be protected if you know your Matrix is in good working order. Most Insurance companies insist that you test your unit on a monthly basis, as claims could be repudiated should this not be done.To test your device call 011 654 8050.

Step 1: Contact Matrix on 0800 111 322 (This number should only be used in the event of a hijacking or theft).
Step 2: The operator will verify your identity in the relevant manner
Step 3: Once your identity and situation has been verified, the recovery process will be carried out.

Please make sure that any changes to your contact details including emergency contacts, medical aid schemes and/or vehicle particulars are up to date with our records.

Should any of the above particulars change simply send through changes to changes@matrix.co.za or call 011 654 8090 and an operator will assist.

STEP 1: Have your current Odometer reading ready and call Matrix on 011 654 8090.
STEP 2: Take note of your account number, username and password as issued by one of our customer service representatives.
STEP 3: Visit www.matrix.co.za and click on the Customer Login button. Type in your account number, username and password and you will be taken directly to the Matrix Internet Tracking site.

NB: Internet Tracking and Tax Logbook work off the same platform therefore, one set of login details will give you access to both.

To avoid setting off false alarms while your car is being serviced, call 011 654 8050 to place your vehicle in Service Override.

STEP 1: Contact Matrix on 011 654 8090.
STEP 2: The operator will test your unit.
STEP 3: Should a miscommunication be detected, Matrix will arrange for the repair.

To download Matrix’s full T&C’s please click here.

STEP 1: Contact Matrix on the following number: 0800 111 322. This number should only be used in the event of a hijacking or theft.
STEP 2: The operator will verify your identity in the relevant manner.
STEP 3: Once your identity has been verified, a decision will be made as to how the recovery process will be carried out.

• The hijackers are probably just as nervous as you are.
• Try not to panic and do anything the hijackers may not be expecting.
• Do not scream or make sudden movements, such as motioning with your hands.
• Avoid eye contact with them and keep your hands where the hijackers can see them, ideally at chest level.
• Quietly but clearly assure the hijackers that they can take the car.
• Try to memorise the details of your assailants and the environment.
• Call any of the listed emergency numbers, once you are out of danger.
• Report the incident to the police immediately.

* Please note that the tips above are merely safety guidelines and as such, MiX Telematics Africa cannot be held liable for any damage or loss whatsoever resulting from use of the above information. Responsibility for the use of this information is strictly and solely at the discretion of the user.

Early termination fees are applicable as per the table below for Matrix customers.
Early Settlement Bundled Contracts (Inclusive of VAT)