Matrix Protect offers you the Pothole Assist service, which helps you claim back up to 100% of the costs incurred as a result of pothole damage to your vehicle’s tyres and rims.

How it works (Terms and Conditions apply)

• Call the 24-hour Contact Centre if you have had the unfortunate experience of having driven through a pothole causing damage to your tyres and rims.
• Once we have all the details of the incident, we will lodge a claim on your behalf with the relevant Road Authority.
• We offer complete and free case management of the claims process to obtain maximum possible compensation for tyres and rims damaged as a result of potholes in the Republic of South Africa.
• Our Contact Centre aims to get you a refund for the costs of the damage caused.
  100% of all payouts received will be passed on to you – NO settlement fees and NO hidden costs.
• We manage the claim end to end until resolution.
• The Contact Centre will also provide free assistance with quotes for replacement tyres and access to preferential rates through selected tyre retail partners.
• Our expert Legal and Administrative Team can provide advice and full support during the claims process.
• We also take on the fight with the relevant Road Authority to get the pothole repaired as quickly as possible to prevent future incidents.