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Pothole Assist

Matrix Protect offers you the Pothole Assist service, which helps you claim back up to 100% of the costs incurred as a result of pothole damage to your vehicle’s tyres and rims.

How it works (Terms and Conditions apply)

  • Call the 24-hour Contact Centre if you have had the unfortunate experience of having driven through a pothole causing damage to your tyres and rims.
  • Once we have all the details of the incident, we will lodge a claim on your behalf with the relevant Road Authority.
  • We offer complete and free case management of the claims process to obtain maximum possible compensation for tyres and rims damaged as a result of potholes in the Republic of South Africa.
  • Our Contact Centre aims to get you a refund for the costs of the damage caused.
    100% of all payouts received will be passed on to you – NO settlement fees and NO hidden costs.
  • We manage the claim end to end until resolution.
  • The Contact Centre will also provide free assistance with quotes for replacement tyres and access to preferential rates through selected tyre retail partners.
  • Our expert Legal and Administrative Team can provide advice and full support during the claims process.
  • We also take on the fight with the relevant Road Authority to get the pothole repaired as quickly as possible to prevent future incidents.
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