Right by your side

Matrix Vehicle Tracking
  • Emergency Number - Hijack/Theft Only
    0800 111 322
    Emergency Number
    Hijack/Theft Only
  • Customer Login

Roadside Assist*

Being stuck next to the road is really not fun, especially if you are alone! Getting help is sometimes also a mission impossible - especially if you are not sure exactly where you are. With the Matrix Roadside Assist service offering, you are not alone and the impossible becomes possible!

All Matrix MX3 customers qualify for our Roadside Assist service. All you need to do is call Matrix or press the button on your remote and we will locate the position of your vehicle within a few seconds. We will also assess your situation and send the necessary assistance using GPS positioning technology.

Run out of fuel? No problem! Vehicle cut-out? No problem! Need help replacing a tyre? No problem!  We know you have more important things to worry about than a vehicle break-down, so let us do the worrying for you with Matrix Roadside Assist - a national service available to all Matrix MX3 customers.

Below is a table of benefits that we provide to all MX3 customers should a vehicle roadside emergency arise within territory.

Roadside Assistance Benefit/Limit
Flat tyre Call-out + 1 hour labour
Flat battery Call-out + 1 hour labour
Keys locked in vehicle Call-out + 1 hour labour
Run out of fuel Call-out (fuel for members account)
Towing costs R500.00
Outside a radius of 100km from home Per incident
Hotel accommodation, or car rental, or taxi R500.00
Safe storage R500.00
Repatriation of vehicle R1000.00
Maximum benefit payable per vehicle per annum R5000.00

Please note: SOS Roadside Assistance service does not cover:

  • Vehicles that can transport more than 1 ton
  • Vehicles that can transport more than 8 passengers
* Terms and conditions apply
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